With the kind of assistance and service excellence that will make your visit to Rocket Mortgage FieldHouse a safe, comfortable and positive experience as you enjoy a wide variety of sports and entertainment events at Rocket Mortgage FieldHouse, our goal is to provide you.
There are Rocket Mortgage FieldHouse to be always an user-friendly building with a Guest Services group that is taught to discover how to accommodate your personal requirements. The next provides you with helpful tips on policies, procedures and amenities wanted to make your visits with us unforgettable and enjoyable.
For assistance or information, Guest solutions is located regarding the Street Level (near Portal 1) and FirstEnergy Loudville (near Portal 52).
For Guests Who Possess Sensory Processing Requirements
Sensory Sensitivity Rocket Mortgage FieldHouse has partnered with KultureCity to enhance our capability to help and accommodate visitors with sensory processing needs. Our objective would be to offer a comprehensive and experience that is seamless Every Guest, each time including people that have sensory processing needs. We make an effort to raise understanding of the wants and challenges faced by people with sensory processing problems by supplying all of us users with continuous training and also by offering the resources and accommodations below to your visitors.
Sensory Bags Sensory bags containing special KCVIP badges, fidget toys, sound canceling headphones along with other resources, are around for checkout (free of charge by leaving an ID) at our Guest Services Booths situated on the Street degree (near Portal 1) and FirstEnergy Loudville (near Portal 52).
Weighted Lap Pads Weighted lap pads can also be found upon demand (free of charge by making an ID) at our Guest Services Booths situated on the Street degree (near Portal 1) and FirstEnergy Loudville (near Portal 52).
Sensory area for every event Rocket Mortgage FieldHouse hosts, there’s a designated sensory room for people who have to regroup after becoming overstimulated. Please get in touch with any Guest Services Ambassador, or drop by a Guest Services Booth, become directed into the Quiet area.
Social tale just click here when it comes to story that is social benefit your Rocket Mortgage FieldHouse visit.
Concerns? Please get in touch with our Guest Services Team during any event/game at Rocket Mortgage FieldHouse with any questions on our sensory sensitiveness rooms. When you yourself have inquires just before downtown that is coming please contact Jenn Franz at [email protected] or (216) 420-2268. You could call us at [email protected] .
For Visitors That Are Hearing Weakened
Rocket Mortgage FieldHouse is proud to be among the list of leaders on the market by providing captioning that is real-time of public-address audio during Cavaliers and Monsters house games, and household shows (Disney on Ice, Monster Jam, etc.). Besides the captioning shows from the four part scoreboards of this Fieldhome, visitors might also see captioned content on the mobile phones by going to either Guest solutions places (Portals 1 and 52) to have a meeting rule and guidelines for the event that is specific. a restricted quantity of hand-held products that show captioning can also be found for usage during a meeting.
Sign language interpreters can be designed for specific events. In case a guest shall require the help of an indicator language interpreter, he/she is expected to get hold of Rocket Mortgage FieldHouse (during the current email address and/or telephone numbers in the above list) at least a couple of weeks prior to the big event.
In addition, amplification products (operable from any chair within the arena) and hearing-aid appropriate products are readily available for use during all FieldHouse occasions. Visitors can select up the unit at Radio Central, on the Street amount at Portal 1. a motorist’s permit or ID is required to borrow all products in addition they must certanly be returned towards the end associated with occasion.
*Captioning will not show up on corner scoreboards once reveal starts and may simply be seen on mobile and hand-held products.